Financial Services10,000+ employeesNew York, NY

Financial Services Inc

How Financial Services Inc transformed their incident response capabilities with Breakpoint

50%

Faster cross-team coordination

90%

Pass rate on compliance audits

40 hrs

Saved per month in prep time

The Challenge

Financial Services Inc, a global investment firm with operations across North America, Europe, and Asia, faced challenges coordinating incident response across multiple regulatory jurisdictions. Different regional teams followed inconsistent procedures, creating compliance risks and delayed response during cross-border security incidents.

The Solution

FSI implemented Breakpoint to standardize incident response training across all three regions. They designed custom scenarios incorporating PCI-DSS, GDPR, and regional regulatory requirements. The platform enabled simultaneous exercises across time zones, allowing global teams to practice coordinated response while maintaining region-specific compliance requirements.

Timeline

6 months

Team Size

500+ security and compliance staff

Exercises

36 multi-region exercises

Participation

95% of required personnel

Technologies & Integrations

Splunk SIEMPagerDutyJiraMulti-cloud (AWS, Azure, GCP)

The Results

Cross-regional incident coordination time reduced by 50%
Achieved 90% pass rate on PCI-DSS and GDPR compliance audits
Saved 40 hours per month in manual exercise preparation time
Standardized incident response procedures across all regions
Improved regulatory reporting accuracy by 78%
Enhanced executive visibility into global security posture

“Our global incident response has never been more coordinated. Breakpoint made it possible to train teams across 3 regions effectively, ensuring everyone follows the same playbook while meeting local regulatory requirements.”

Jennifer Park

VP of Information Security, Financial Services Inc

Key Takeaways

1
Global organizations benefit from standardized yet region-aware training
2
Coordinated exercises across time zones build team cohesion
3
Compliance requirements vary by region but principles remain consistent
4
AI-powered scenario generation saves significant preparation time

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The Challenge

The Solution

Timeline

6 months

Team Size

500+ security and compliance staff

Exercises

36 multi-region exercises

Participation

95% of required personnel

Technologies & Integrations

Splunk SIEMPagerDutyJiraMulti-cloud (AWS, Azure, GCP)

The Results

Cross-regional incident coordination time reduced by 50%

Achieved 90% pass rate on PCI-DSS and GDPR compliance audits

Saved 40 hours per month in manual exercise preparation time

Standardized incident response procedures across all regions

Improved regulatory reporting accuracy by 78%

Enhanced executive visibility into global security posture