Customer SuccessFull-time

Customer Success Manager

Name: Breakpoint
Address: 8865 Stanford Blvd, Suite #202, Columbia, MD, 21045, US
Telephone: +1-443-756-3449
Price range: $$

Remote (US)

Full-time

$90,000 - $120,000

Help our customers achieve their incident response training goals as a Customer Success Manager. You'll be the trusted advisor for security teams using Breakpoint.

Apply for this position

Responsibilities

Manage portfolio of enterprise customer accounts
Drive product adoption and customer engagement
Conduct quarterly business reviews and success planning
Identify expansion opportunities and work with sales team
Gather customer feedback and collaborate with product team
Create training materials and best practice guides

Qualifications

3+ years in customer success or account management in B2B SaaS
Strong understanding of customer success metrics (NPS, retention, expansion)
Excellent communication and relationship-building skills
Experience with enterprise customers
Analytical mindset with ability to use data to drive decisions
Self-starter with ability to work independently

Nice to Have

Background in cybersecurity or compliance
Experience with training or education products
Technical aptitude and ability to learn new software quickly
Previous experience in high-touch customer success roles
Familiarity with incident response or SOC operations

Benefits & Perks

Competitive salary and equity package
Comprehensive health, dental, and vision insurance
Unlimited PTO policy
Home office setup stipend ($2,000)
Professional development budget ($3,000/year)
Remote-first culture with bi-annual team offsites

Apply for this position

Submit your application below. We review all applications and will get back to you within 5 business days.